Refund Policy

In effect from October 14, 2026.

Try before you pay

The interactive demo on the site shows how she texts, remembers and replies before you spend anything. Pick Spark, Flame or Devoted only after you have seen enough to decide. Paying is your choice to start the service straight away.

Charges we never return

• You changed your mind after subscribing.
• You subscribed and then hardly chatted, or not at all.
• Her replies, voice or memory did not feel the way you hoped. An AI companion is software and her conversations vary.
• A monthly or yearly plan renewed on its date because it was not cancelled in time.
• You picked a bigger plan than you needed, or chose yearly and later wanted monthly.
• You cancel partway through a period and ask for the unused days back.
• Your account was closed for breaking our Terms of Service.

When we do send money back

Only in these three situations, and only after we have checked them:

1. A duplicate charge we caused. If our system charged you twice for the same plan and the same period, the extra charge is returned.
2. A charge you did not make. If someone used your card without permission, tell us within 14 days of the charge. We compare it with the account activity and the payment record before deciding.
3. Tempted.ai not working at all. If the service was completely unavailable to you for a long stretch because of a fault on our side, and you told us while it was happening, we can return the affected part of that period.

Any refund is capped at what you paid for the period in question and goes back to the card that paid. Ask from the email address on your account, within 14 days of the charge, at [email protected], with the date and amount.

Cancelling your plan

Cancel any time in your account settings, or email [email protected] from the address on your account and we cancel it for you. Cancelling turns off the next renewal. It does not reverse a charge that has already gone through, and you keep full access until the period you paid for ends. We do not pay out partial months or partial years.

Renewals and retried payments

Plans renew for the same length until cancelled. If a renewal payment fails, the payment provider may try the same card again over the following days. A renewal that succeeds on a retry is a normal renewal and falls under this policy like any other.

Records we keep

For every paid account we keep the moment you accepted our Terms, a log of account activity such as sign ins and conversations started, and the payment record held by the payment provider, including the outcome of any card security check. We use these records to answer questions about a charge and to respond to a bank.

Disputing a charge with your bank

Please write to us first. Most billing questions are settled within a couple of days. Filing a chargeback for a service that was delivered, without contacting us, is a breach of our Terms. The account is closed, and we send the bank the records above.

Your consent to start at once

When you subscribe, you ask us to give you access immediately. If you are a consumer in the EU or the UK, you agree at that moment that the service begins before any 14 day withdrawal period ends, and you acknowledge that your right of withdrawal is lost once the service has started. Any right that the law of your country gives you and that cannot be waived still applies.

Earlier purchases

Payments made before October 14, 2026 stay under the terms that applied on the day you paid.